| How long does it
take to set-up my dialer? |
Less than 24 hours! As long as we have your
calling list, SAN Number, and you have installed the USB headset
and software, our dialer technicians will get you going the
same day you order in most cases.
|
| Is there a set-up
fee or long term commitment? |
No and No. Most companies charge thousands
of dollars to set-up your dialer and then make you sign a
long term contract. Here at Magnalogix there are no up front
fees or costs associated with our dialer. Just pay the per
month charge and receive unlimited dialing to the United States.
|
| Is there a contract
or cancellation fee required? |
Again, No and No. We believe that you should
not be bound by lengthy contracts or fees and therefore only
charge you a flat fee per month with no hidden charges.
|
| What are the minimum
requirements for my computer? |
- PC, Mac & Linux Friendly
- At least 1Ghz of processor power
- 256mb of RAM
- High Speed Internet with a minimum of 100kbs download
and upload (test
your speed)
- USB Headset (note: audio jack headsets do not work)
|
| How fast does the
dialer dial? |
The dialer dials predictively based complex
algothrims developed for single users and large call centers
alike. The number lines dialing at once depends on how many
leads are loaded into your dialer, the time you are calling,
how many disconnects and no answers detected, and many other
factors. Therefore your dialer is always recalculating the
number of lines to dial on to increase your contact-to-call
ratio while staying compliant with FTC abandonment rate regulation.
|
| Do you scrub my leads
against the National & State Do Not Call list? |
Yes, in fact we will use your SAN number to
scrub the list. Anyone that solicits a consumer over the phone
must have a SAN number registered with the DNC. You can register
for one free of charge at https://telemarketing.donotcall.gov.
|
| Can you display my
company's number on the Caller ID? |
Yes, we can display any valid number you would
like and encourage our customers to do so. If you are calling
locally this is a great way to increase your contact-to-call
ratio. By default our 866 number will be displayed which has
an automated phone number removal system. This allows consumers
to call the 866 and be removed from your calling list without
having to call you directly.
|
| Can I call anywhere
in the world? |
No, unfortunately you may only call unlimited
to the United States. However, if you are outside the US and
want to dial into the US, you may do so at no extra charge.
Therefore, if you are located in India, you can dial into
the US unlimited, as long as you meet the computer requirements
above.
|
| How many people can
dial at one time? |
Only one agent per station can dial at one
time. For multiple users to dial at the same time, multiple
stations will need to be purchased. You can also rotate agents
on one station as long as they use the dialer at different
times.
|
| How many hours per
day and how often can I use the dialer? |
You can use the dialer as often as you like,
it is unlimited. The only restriction placed on the dialer
is that you may not dial between 9pm - 9am per FTC regulation.
|
| What type of calling
list do I need for the dialer? |
All calling lists must be provided in CSV
format.
|
| How many computers
(PC or Mac) can I install the dialer on? |
As many as you like, but remember you can
only have one agent logged into one station at a time.
|
| Does the dialer
only connect me with live people? |
95% of the time, yes. The voice recognition
software detects a live person and then connects the call
directly through your computer. You will sometimes get answering
machines and hang-ups which is normal with any voice recognition
software.
|
| Can I transfer a
phone call to another number? |
Absolutely and it is included in your flat
monthly fee.
|
| Can I make a manual
call? |
Absolutely and it is included in your flat
monthly fee.
|
| What type of USB
Headset do I need? |
| Any type of USB headset will work. (audio
jack headsets do not work) |
| Step 1: Order Dialer |
We accept all forms of payment. Simply click
the order button at the top of the
page to get started. Once you have ordered you will receive
a detailed instructional email on how to complete the dialer
set-up process.
|
| Step 2: Register
for SAN |
If you do not already have a SAN number you
will need to register for one. You can sign-up for a free
SAN number at https://telemarketing.donotcall.gov/.
When you visit you are allowed 5 area codes to call for free.
If you would like to dial more than 5 area codes you may purchase
more through the Do Not Call website. Please note that this
charge does not come from us. It is a charge from the FTC
to do business over the telephone. If you are contacting businesses
you can ignore this step.
|
| Step 3: Calling
List |
Our dialer can handle any type of calling
list you have, as long as it has a phone number to dial. There
is no minimum or maximum size calling list however we do recommend
you load at least 1,000 records to start. You will have the
ability to load your own calling list into the dialer or our
dialer technicians can do it free of charge. If you do not
have a calling list to dial, we can provide you with references
to a list broker that will meet your needs, 866-460-6611.
|
| Step 4: Install
Software & USB Headset |
There are two free to download programs
required for your computer. The first is Mozilla Firefox,
which is simply an alternative web browser like Internet
Explorer. The second is the X-Lite Softphone, which is required
for your computer to connect to our servers. You will also
need to plug in and download any necessary drivers for the
USB headset you purchased. Please visit the headset manufacturer's
website for more information.
|
| Step 5: Dialer Set-up
& First Login |
After Step 4 is completed you are ready to
login and start dialing. Once we have set-up your dialer on
our state-of-the-art, redundant, VoIP servers you will receive
a email with your login and password as well as the campaign
name to your calling list. During your first login one of
our Dialer Technicians will contact you and walk you through
the system and it's important features.
|
| Step 6: Start Dialing! |
| Now it's your turn to increase your business
by up to 500%. We recommend dialing at least 2-3 hours per
day, 4-5 days a week to increase your sales. |
